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What happens if my wooden floor gets damaged?

Typically yes. For minor scratches or dents the use of a touch up kit can repair damaged boards. To purchase a touch up kit recommended and approved for Norsk floors, please visit www.floorcleaners.net to purchase a kit. If damage cannot be repaired by a touch-up kit, single board replacements can be performed by a certified installer.

Is there any special treatment that I regularly need to use on the floor?
By observing a few precautions and setting up a regular cleaning routine and maintenance program, you can expect years of beauty from your Norsk floor. The following are examples of the reasonable and necessary maintenance you are expected to perform. They are not intended to be an exclusive list.

Sweep or vacuum regularly since built-up grit can damage the surface of the wood. The vacuum head must be a brush or felt type. Be certain the wheels of the vacuum are clean and do not damage the finish. DO NOT USE A VACUUM WITH A BEATER BAR HEAD.
Remove spills promptly using a soft cloth and cleaning products recommended by Norsk.
NEVER wet-mop, damp-mop, or flood your floor with water or other products. This can severely damage the flooring and will void the warranties. The use of Dry Swiffer® by Proctor & Gamble, or other similar product, is highly recommended. Do not use hardwood floor cleaning machines. See section on Improper Maintenance.
The use of Norsk-approved maintenance and floor-care products, including but not limited to BonaX Swedish Formula Hardwood Flooring Cleaner and Basic Coating Squeaky Hardwood Floor Cleaner, is highly recommended.
IMPORTANT: Do not use oil soaps, liquid or paste wax products or other household cleaners that contain lemon oil, tung oil, silicon or ammonia since these warranties do not cover damage caused by non-recommended products. Use of these and other such products will harm the long-term performance of your floor and may also affect its recoatability.
Keep pets’ nails trimmed, and paws clean and free of dirt, gravel, grease, oil, and stains.
Place protective pads beneath furniture legs and feet to reduce scratches and dents.
Use a dolly and protective sheets of plywood when moving heavy objects, furniture, or appliances.
Make certain furniture casters are clean and operate properly (a minimum 1” width is recommended).
Remove shoes with spiked or damaged heels before walking on floor.
Exposure to the sun and its UV rays accelerates the oxidation and aging of wood and fabrics. This causes the stain and/or wood to fade and/or to change color. We recommend that you rearrange rugs and furniture periodically so the floor ages evenly. These warranties do not cover damage from the sun and its UV rays.
Use area rugs in high traffic areas and pivot points (e.g., stair landings, room entries, etc.), especially if you have a large family or indoor pets.

What differences are there between laminate, engineered and solid wood Flooring?

Laminate Wooden Floor: pressed particle board with a photograph of wood applied to the surface. Laminate flooring contains NO actual wood. It can be installed almost anywhere, using a click together or glue installation.

Solid Wooden Floor: Generally a 3/4” thick solid piece of wood. It can be installed on or above grade by a staple or nail down application.

Engineered Wooden Flooring: Flooring made up of layers of real wood veneers. The graining of each layer runs in the opposite direction of the layer above and below it, thus acting as a check and balance system, keeping the wood from expanding or shrinking too far in one direction. Engineered floors are ideal for areas of high humidity or dramatic temperature changes. It can be installed above, on or below grade using glue, nail, staple or floating applications.

Find out more about the different species of wood. Norsk Interiors wooden flooring experts in the UK

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